AutoMQ Support
Choose support for
your workload.
From development to critical production systems, choose the coverage
and response times your team needs.
Find your support plan
Support fees in USD. Product subscription billed separately.
| Support plans A response level | FreeSubscription and billing assistance. $0 No additional support fee Included with your subscription. View Coverage | DevTechnical help while you build and test. $29 per month, minimum 5% of monthly charges, or $29 — whichever is higher. Contact Sales | ProductionAround-the-clock support for production. $1,000 per month, minimum Tiered rates on monthly charges, with a $1,000 minimum. Contact SalesSee Tiered Rates | EnterpriseFaster response for critical workloads. Let’s talk Custom pricing Contact us for a support agreement tailored to your needs. Contact Sales |
|---|---|---|---|---|
| Subscription & billing | Support Hours | Support Hours | 24/7 | 24/7 |
| Technical support | Not included | Support Hours | 24/7 | 24/7 |
| Initial human response by case severity | ||||
| P1 | — | 8 Support Hours | 1 hour | 30 minutes |
| P2 | — | 8 Support Hours | 4 hours | 2 hours |
| P3 | — | 8 Support Hours | 8 Support Hours | 8 Support Hours |
| P4 | — | 2 Business Days | 2 Business Days | 2 Business Days |
Production
Around-the-clock support for production.
per month, minimum
Tiered rates on monthly charges, with a $1,000 minimum.
Contact SalesSee Tiered Rates- Subscription & billing
- 24/7
- Technical support
- 24/7
Initial human response
Support Hours and Business Days targets use the customer’s local time and public holiday calendar. Production and Enterprise P1/P2 targets run continuously, including nights, weekends, and holidays. Severity definitions, Support Hours, and response terms are detailed in the Support Policy.
Work directly with AutoMQ engineers. Technical support is delivered through your agreed Slack, Microsoft Teams, or Google Chat channel.
Monthly support fees
How pricing
works
Support fees are based on your eligible monthly AutoMQ charges.
Dev
5% of monthly charges, with a $29 minimum.
Enterprise
Contact Sales for a custom quote.
Production
$1,000/month minimumEach rate applies only to the portion of monthly charges in that band.
| Monthly AutoMQ charges | Support rate |
|---|---|
| First $50,000 | 10% |
| Next $50,000 | 8% |
| Next $900,000 | 6% |
| Above $1,000,000 | 3% |
Your monthly fee is the greater of $1,000 or the total calculated above.
A $100,000 month → $9,000 in support fees
First $50,000 × 10% = $5,000
Next $50,000 × 8% = $4,000
Total: $9,000/month
The details, in one place.
Severity definitions, support hours, and response terms.
Read the AutoMQ Support Policy.